Delivery and Returns
Delivery
Your order will be processed by our logistics center in Feltham, Middlesex before being shipped using the “Express 24” delivery service operated by Parcelforce. Orders received by 12.00 p.m. will normally be delivered on the next business day in the U.K. mainland and Northern Ireland and on the day following the next business day in the Isle of Man, the Scilly Isles, the Channel Islands and the Republic of Ireland.
Return policy
If the product you receive is not as you expected, you may return it within 14 days for a refund or a replacement. We cannot offer a refund or a replacement for used items. Please note that postage/shipping costs will only be refunded on faulty items.
Please ensure that the returned parcel is properly sealed, and that you have included within it a completed “returned goods declaration” which is included with each shipment. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
If you would like a refund, we will process this within thirty (30) days of receiving the returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery. If the goods are faulty your postage costs will be refunded in addition to the value of the goods. You will receive e-mail notification of your refund from our payment-processing partner Worldpay.
If you have requested an exchange or replacement, this will be processed within 2 business days of receiving your returned goods, subject to stock availability, and shipped via our normal delivery service.