Get In Touch
- Contact our dedicated customer service team
- Monday - Friday 9:30am - 5:00pm.
- Tel: +44 330 053 2398
- Email: email@example.com
Who is the Orange Square Company?
The Orange Square Company Ltd is the representative of Creed in the United Kingdom. We are the licensed distributors of Creed products in the UK. When purchasing through creedfragrances.co.uk you are purchasing on the official UK website for Creed Fragrances, operated by The Orange Square Company.
Orders & Payments
Do I need to set up an account to place an order and How do i register a new account?
No, you can shop at Creed without creating an account. When you have added your chosen items to the basket and you’re ready to place the order, just select ‘Continue as Guest’ for an account-free service. There are, however, many benefits to opening an account, including saved payment details for a faster checkout experience, order tracking and order history.
You can create your account here.
What are the benefits of setting up a new account?
Creating an account on creedfragrances.co.uk will enable you to enjoy added benefits and a richer online experience across all devices. With an account, you will be able to:
• View order statuses, track live orders and view your full purchase history at any time.
• Manage and update your full personal details and enjoy a quicker checkout experience by saving your preferred delivery address and payment methods to your account.
• Create a personalised collection by saving your favourite items to your wishlist for quick, hassle-free replenishment orders – there’s no need to scroll through to find your favourite fragrance each and every time you shop with us.
• Switch devices mid-purchase and rest assured that any items added to your basket will also show on your new device (you’ll need to be logged in on both devices).
Which countries do you deliver to?
We are only licensed to distribute Creed products in the United Kingdom, Channel Islands, Isle of Man, Isle of Wight and the Scilly Islands and as such can only ship to addresses in these territories. From 10th March 2021, we regret to inform you that we have suspended shipping to the Republic of Ireland, for the foreseeable future. For orders in the United States, Canada & Puerto Rico please visit www.creedboutique.com.
Can I change or amend my order once it has been placed?
If your order hasn’t already been dispatched, we may be able to make changes to your order. Please get in touch with our customer service team as soon as possible and we’ll be happy to help in any way we can.
What forms of payment do you accept?
We accept all major credit and debit cards including VISA, MasterCard, Amex, Maestro, VISA Electron & Delta. We also accept Apple Pay, Paypal and Klarna (Pay in 3 interest-free instalments OR Pay in 30 days). You can find out more about our Klarna payment options here.
How can I sample a new fragrance before purchasing online?
All our orders (excluding consultations and sample set purchases) come with 2 complimentary samples of your choice. This presents the perfect opportunity for you to try a new fragrance online. Alternatively, we have added limited edition sample sets for you to explore. Each sample set comes complete with 5 pre-selected samples for you to explore from the comfort of your home.
Shipping & Delivery
Where do you deliver?
Creedfragrance.co.uk delivers to The United Kingdom of Great Britain and Northern Ireland, including the Channel Islands. We are unable to process orders to a P.O Box address. Please see our international web sites for other shipping destinations.
How much is delivery?
Standard Delivery within the UK is FREE when you spend £50 or more (or £4.50 for orders under £50). Please allow up to 3 additional working days for engraved orders to be shipped and 3-5 working days to receive your order from the date your order is shipped. Please be aware our warehouse do not operate on weekends, all orders placed after 5pm on Friday will not be processed until the following Monday. UK mainland only.
Next Day: £6.50 Available Monday to Friday for orders placed before 1pm. Orders placed on Friday for next working day delivery will be delivered on the following Monday. UK mainland only. Please note, lead time for remote delivery addresses e.g. Scottish Highlands, may vary. See DPD restrictions for full details.
Saturday Delivery – £11.50 Orders placed before 1pm on Friday – UK Mainland Only.
Offshore Delivery - (Run via conditions) £4.50 Monday to Friday for orders placed before 1pm for: Scottish Highlands, Northern Ireland, Isle of Man, Scilly Isles & the Chanel Islands. Please allow 3 working days from placing your order. All orders are dispatched via a recorded service and will require a signature.
Express Shipping: Copy tbc
How can I track my order?
You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout). A one hour delivery slot will be allocated to Next Day & Saturday delivery methods. For further tracking details, please contact our Customer Service team.
What happens if I am not in to accept my order?
Depending on the delivery method selected, if no one is available at your nominated address to take delivery, the courier may attempt to leave your parcel with a neighbour, reattempt delivery the next working day or send your parcel to your local depot for collection. You will receive an email or text message from the courier to detail where your parcel has been left. If you fail to pick up your parcel from your local depot or arrange a re-delivery with the courier service, the parcel will be returned to our warehouse and you will be refunded for the product you have not received. However, please note that we will not reimburse any delivery costs.
Are you still shipping to the Republic of Ireland post-Brexit?
It is with a heavy heart that on 10th March 2021, we suspending shipping to the Republic of Ireland for the foreseeable future. We understand this may be frustrating news for some, however, at The House of Creed we strive to always provide the very best service for our customers both on and offline, and with new regulations on shipping surrounding Brexit, the introduction of import duties and the added pressure of being a small business, we feel that we can no longer successfully offer our customers in the Republic of Ireland a sustainable and premium service that is integral for the ultimate Creed experience. Our collections will remain available both online and in stores through our dedicated partners, including John Lewis, Harvey Nichols, Arnotts and Brown Thomas. You can view our Republic of Ireland stockists here.
Returns & Refunds
What if I want to return my fragrance?
We hope that you will love your order. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 30 days of dispatch if it is unopened and in its original condition.
To return a product, please contact our Customer Service team, who will arrange a collection for you. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers. Please note that the goods are your responsibility until they reach us. We will then issue a refund once the product has been received if it meets our conditions for resale. We cannot accept returns which have been used, altered or damaged.
Any promotional gifts with purchase, or complimentary samples that have been received in your order, must also be returned to process a full refund. Please note that we will now be charging a fee of £5.00 per sample not returned. We can only assist with orders placed on creedfragrances.co.uk. Items bought in-store or via an official stockist should be returned to the place of purchase for a refund or exchange. If you receive a product which has been damaged during delivery or appears to be faulty, please contact our Customer Service Department within 7 days of receiving your order for their assistance with a return. Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service Department. Doing so may affect any refund or replacement that you may be entitled to.
Can I return my fragrance if it has been engraved?
Unfortunately, we are unable to offer a refund on any items that have been personalised or engraved. Orders for engraved products cannot be cancelled or changed once engraving work has commenced. Please ensure you check all spelling, grammar, punctuation and the use of capital and lower case letters when adding personalisation to your order as we will personalise exactly what is entered online and we cannot accept returns of products that have been personalised incorrectly based upon customer input errors. View our full terms & conditions on engraved items here.
Can I refund my fragrance?
Refunds will be processed onto the same card used to make the original purchase. Only products purchased through the Creed Fragrances UK website may be returned to the company in accordance with this return policy. Please return Creed products from authorised stockists to the place of purchase. These returns will be subject to the return policies of the retailer where the purchase was made. We reserve the right to refuse to refund or exchange any product that does not meet the above requirements. Please see our full returns policy here.
How can I choose the right fragrance for someone else?
We understand that you want to get it right first time. That's why we have different options available when purchasing a gift for someone else. Our experts have put together a guide packed full of tips on buying fragrance for someone else. Discover more here. Alternatively, sample sets and discovery sets provide the ultimate gifting experience that allows your loved one to discover their favourite Creed scent in their own time.
Can I add a gift message to my gift?
Yes, we offer a complimentary gift message service, available at the checkout. When processing your order, you will be given the option to add a personalised message with your gift. When you opt to include a gift message, we'll make sure that only a gift receipt, that excludes pricing, will be included. Please note: You can only add one gift message per order. If you are ordering for multiple recipients, you will need to place separate orders in order to add different messages with each gift.
Do you offer gift wrapping?
We have two types of packaging available at the checkout; Our standard option, which is more discreet and is shipped in our fully recyclable eco-friendly packaging, and our signature Creed packaging. Our signature packaging is shipped in our luxury branded boxes, designed specifically for a luxe gifting experience with no need for extra wrapping. Please note that if you are purchasing multiple gifts for different recipients, we would advise that you place separate orders to ensure each gift is placed in their own signature box.
Do you offer samples for me to try?
Yes, you can choose two complimentary samples with every purchase (except e-gift card, consultation & sample set purchases) through our website. In addition, we have online exclusive limited edition sample sets to our portfolio to allow you to explore some of our cult favourite scents.
Can I buy samples?
Individual samples are not available for purchase, however you can find your nearest Creed stockist here. They will have testers of the different fragrances and the consultants will be able to help you choose the perfect one for you.
How do I make sure I pick the right fragrance when shopping online?
We'd advise that you try the fragrance ahead of purchasing. If you are new to Creed, we would recommend that you purchase one of our sample sets prior to committing to a new fragrance. Each sample set comes with 5 of our most iconic fragrances to explore from the comfort of your home. This will allow you to spend time getting to know if you like the scent or not. You can also pop into our Creed boutique in Mayfair or one of our official Creed stockists where you can find testers to try. If you already purchase Creed online, each order comes with two complimentary samples of your choice, which will allow you to explore other fragrances to the ones you are purchasing (this excludes gift cards, consultations & sample set purchases). Finally, our experts have put together a handy guide on how to purchase fragrance online. It is packed full of helpful advice on how to make sure you are choosing the right fragrance for you without having smelt the fragrance. Discover Now.
Why did I receive different samples to the ones I requested?
We try our best to send you the samples you ask for but from time to time we might run out. When this happens, our Creed Consultants choose an alternative that they think you might like based on your order.
How do I add an engraving to my fragrance and how much is it?
Our online engraving service costs £20 and is available across a selection of our men’s and women’s fragrances. You can add engraving to your product of choice on the product page. Simply select the size bottle you wish to purchase and then click “add engraving” before you add the product to your basket. Once you’ve clicked “add engraving”, you will be asked to specify the copy you would like engraved and the font you would like used. If you don’t see the option to add engraving, this is because the product you have selected is not engravable.
Which products are available for engraving?
All our men’s 50ml & 100ml fragrances are available for engraving, as well as our women’s 75ml bottles (excluding Green Irish Tweed, Royal Exclusives & Acqua Originales bottles). Unfortunately, our bundles, splash bottles, bath & body care and accessories are not available for engraving.
How many characters can I add to the bottle?
100ml bottles & 75ml bottles can add up to 40 characters (20 characters per line of text) whilst our 50ml bottles can hold up to 30 characters (15 characters per line of text).
Where on the bottle do you engrave the message?
We engrave all our bottles on the back of the bottle. Our engraving team use a precise laser machine to carefully etch your chosen message into the glass for a clear and crisp impression. On products that do not have a wrap-around label, this will sit in the centre of the bottle, but for bottles that have a label, it will sit slightly higher up near the neck of the bottle, just above the label.
How long does engraving take?
Whilst we aim to turn around engraved items within 24 hours of placing your order, we ask that you allow up to 3 working days for your engraving to be processed by our warehouse as lead times can vary depending on demand. Once your engraving is ready, your order will be shipped on the service you selected at the checkout (either standard delivery, which can take up to 7 working days, or express, which is a fast tracked 1-2 day service).
Can I engrave with special characters or in different languages?
At this moment in time, our engraving machine can only process standard A-Z characters and 1-10 numbers. We cannot support emojis, accents or additional alphabets e.g. Chinese or Arabic symbols. We apologise for any inconvenience this may cause.
Are engraved products refundable?
As engraved items have been personalised, these cannot be returned or exchanged, unless the product is faulty. Please be sure to check you are happy with the text you have chosen and that you have selected the correct fragrance before checking out, to avoid unnecessary disappointment.
Can engraved products be sent on an express delivery address?
Yes, they can. However, all engraved items will have an additional lead time of 3-5 working days for our warehouse to process the engraving. Our team will pop your order on an express tracked 1-2 day service as soon as your engraving has been complete. For gifts, we advise that you order engraved items no later than a week before the gifting occasion when using our express delivery option to be sure you get it in time for the event.
Can I see a preview of what my bottle will look like?
We currently offer a simulator that shows you where the text will be positioned on the back of the bottle, but please be advised that this preview is not exact and may differ. Once you have added your engraving text, a preview of the text you have submitted will also appear on the product page above the “add to bag” button. Please ensure you check that everything is spelt correctly before checking out. You can also preview your engraving message within the basket and at the checkout, next to the product you have selected to engrave. Unfortunately, we do not currently offer a simulator that shows you exactly where the text will be positioned on the bottle, but please be advised that it will be on the back of the bottle.
How do I add monogramming to my leather sleeve?
You can add monogramming g to your chosen leather sleeve on the product page. Simply select the sleeve you wish to purchase and then click “Add Personalisation” before you add the product to your basket. Once you’ve clicked “Add Personalisation”, you will be asked to specify the initials you would like stamped and you will be provided with a visual representation of your personalisation.
Where on the leather sleeve is the monogramming?
Your chosen initials will appear on the front of the sleeve.
How many characters can I add to the leather sleeve?
You can add 1-3 characters. A-Z.
Can I personalise with special characters or in different languages?
At this moment in time, our monogramming machine can only process standard A-Z characters. We cannot support emojis, accents or additional alphabets e.g., Chinese, or Arabic symbols. We apologise for any inconvenience this may cause.
Can I see a preview of what my leather sleeve will look like?
Yes, once you have selected your chosen characters a preview will appear. Please ensure you check your chosen characters before checking out. You can also preview your chosen characters within the basket and at the checkout, next to the product you have selected to personalise.
How long does monogramming take?
Please allow up to 3 working days for our monogramming service.
Are personalised leather sleeves refundable?
As the leather sleeves have been personalised, these cannot be returned or exchanged, unless the product is faulty. Please be sure to check you are happy with the initials you have chosen before proceeding to checkout to avoid unnecessary disappointment.
Choosing Your Fragrance
How do I choose the best fragrance for me?
You can visit your nearest Creed stockist, which you can find here, the in-store consultants will be happy to help you find the perfect fragrance for you.
Out Of Stock products
The item that I want is out of stock. When will it be available?
The Creed fragrances are still made by the small family-run company in France and as such the manufacturing process can sometimes take longer than bigger brands. Unfortunately, we can’t normally predict when we will receive more of the product, however if you’d like, you can sign up to our newsletter to be notified when products are back in stock, or you can email us at firstname.lastname@example.org and we can notify you as soon as it comes back in stock.
How do I store my fragrance?
We would always advise to store the bottle in a cool dark location, like a wardrobe or drawer, away from light and heat to ensure it is not affected by changes in temperature. When stored correctly, we would advise that the fragrance should ideally be used within 2-3 years from when it is first opened. Making sure your Fragrance is stored correctly can also ensure that the maceration process continues on within the bottle over time. Storing your Fragrance away from direct sun light, preferably a cupboard or draw at room temperature will ensure conditions are optimal for the maceration process to continue.
How long will my fragrance last?
This depends a lot on the condition in which it is stored, and whether you have started using the fragrance or not. We generally advise that you use your fragrance within 2-3 years from when you have started using the product (provided it is being stored correctly). If the product has not yet been sprayed, it can last a lot longer than 3 years. As soon as the product has been sprayed or opened, it allows oxygen into the bottle and the ingredients will begin to oxidise. This is a process that will happen over time but the more oxygen is in the bottle (the more fragrance you have used) the quicker the oxidisation will happen.
We would advise that as you start to get to the end of your bottle, you use the remaining fragrance quicker than you would have at the beginning of your bottle to ensure you can enjoy the scent at its best.
How can I make my fragrance last longer?
There are methods of prolonging Fragrances and these do vary from person to person. Making sure your skin is well moisturised is imperative, our body oils are great for this – especially when using in the matching scent. Another element of wearing fragrance is that the scents do interact differently with our skin based on the amount of moisture in your skin, for example during winter when the temperature is lower and we are exposed to heating, our skin is drier and does not retain the fragrance in the way well moisturised skin does, and conversely if the weather is warm and your skin perspires the natural oils from your skin can remove the scent from your skin. Therefore our staff find that spraying the fragrance on your clothing as well as your skin will help to retain the scent for a longer duration.
Making sure your Fragrance is stored correctly can also ensure that the maceration process continues on within the bottle over time. Storing your Fragrance away from direct sun light, preferably a cupboard or draw at room temperature will ensure conditions are optimal for the maceration process to continue.
Do you keep my personal information?
Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is not stored.
Do you sell or trade any of my information ?
Where can I find my nearest stockists?
You can find your nearest stockist of Creed fragrances here. Customers in the United States, Puerto Rico and Canada should visit www.creedboutique.com.
Have a question we have not answered?
Contact our dedicated customer service team Monday - Friday 9:30am - 5:00pm.