Our dedicated Customer Service team is available to assist you Monday to Friday, from 9:30am to 5:00pm.

You can reach us by telephone on +44 330 053 2398, via email at customerservices@creedfragrances.co.uk, or through live chat by clicking the icon in the bottom right-hand corner of your screen.

The Orange Square Company Ltd is the representative of The House of Creed and the licensed distributor of its products across the United Kingdom. When you make a purchase online via www.creedfragrances.co.uk, you are buying from the official UK website for The House of Creed, operated by The Orange Square Company Ltd.

The official Creed online boutique at www.creedfragrances.co.uk is the ultimate destination for discerning fragrance enthusiasts, boasting the house’s finest and most exclusive offerings. Here, you can enjoy the assurance of purchasing authentic, hand crafted creations from The House of Creed with complimentary delivery on orders of £50 or more, and complimentary returns on any order. In addition, online customers can choose up to two complimentary samples with every full-size order, along with eco-friendly or signature gift packaging.

Additional exclusive benefits include a complimentary personalised gift message with every order (excluding sample set-only purchases), bespoke customisation options for fragrance bottles and leather goods, as well as early access to new product launches. To discover more, sign up for The House of Creed’s newsletter here.

The House of Creed’s fragrances are crafted with a tailor’s eye for detail, using only the finest ingredients, encased in the most exquisite packaging. Unfortunately, counterfeit products do exist, created with the sole aim of deceiving consumers. These imitations lack the craftsmanship and quality that are the hallmarks of The House of Creed’s creations.

We can guarantee the authenticity of every product purchased online at www.creedfragrances.co.uk and in any of The House of Creed’s boutiques.

If you suspect that your product may be counterfeit or wish to report a potential counterfeit product, website, or store, please send an email to customerservices@creedfragrances.co.uk.

Kindly provide as much detail as possible, including images of the product, packaging, and the LOT number (found at the bottom of the bottle or box) to assist the team in investigating the matter thoroughly.

The House of Creed is unwavering in its commitment to sustainability, striving to integrate environmentally responsible practices into every aspect of the manufacturing process while fostering a culture of sustainability within its community. With a collection of products built on a deep appreciation for the world’s finest ingredients, we are continuously exploring innovative ways to give back to the planet, ensuring that nature’s greatest gifts can be enjoyed for generations to come.

We have already begun our quest to reduce, recycle and reuse through our supply chain and manufacturing process. Many of these efforts are already evident, including eco-friendly packaging options, enhanced recyclability of packaging, and a pledge to plant one tree for every fragrance ordered online, in partnership with One Tree Planted.

Discover more about our ongoing sustainability efforts here.

The beauty of fragrance is that it is deeply personal, with each fragrance and wearer having their own identities. The art is to find one that aligns with who you are, evoking the feelings you desire in a fragrance as well as capturing the unique ingredients to which you are drawn. To find your own signature, explore The Creed Journal, which is filled with useful discovery guides, or begin your scent journey with a sample set or discovery set. Alternatively, for those looking for extra help with finding a new favourite, a few creations from The House of Creed have united fragrance connoisseurs across the globe for years, including Aventus, Aventus For Her, Aventus Cologne, Silver Mountain Water, Green Irish Tweed, and Queen of Silk.

No, it is not necessary to create an account to shop online with The House of Creed. For an account-free service, simply proceed to checkout when ready, and input your details as desired.

However, setting up an account offers numerous benefits, including saved payment details for a more seamless checkout experience, plus the convenience of order tracking and access to your order history.

You can create your account here.

Creating an account on www.creedfragrances.co.uk will enable you to enjoy added benefits and a richer online experience across all devices. With an account, you will be able to:

• Track live orders, view order statuses, and access your complete purchase history at any time.

• Manage and update your personal information, including preferred delivery addresses and payment methods, for a more streamlined checkout experience.

• Seamlessly switch devices during your purchase, with all items in your basket automatically synced to your new device. (Note: you will need to be logged in on both devices).

If your order has not yet been dispatched, we may be able to assist you with making changes. Please contact our Customer Service team at your earliest convenience, and we will do our very best to accommodate your request.

We accept all major credit and debit cards, including VISA, MasterCard, Amex, Maestro, VISA Electron, and Delta, as well as Apple Pay and PayPal.

E-Gift Cards purchased online at www.creedfragrances.co.uk are also accepted, and can be used in full or part to pay for products exclusively on www.creedfragrances.co.uk. Please note, E-Gift Cards are valid for 12 months from the date of purchase; any unused balance will expire and cannot be refunded or exchanged for cash.

Additionally, we offer Klarna as a payment option, allowing you to pay in three interest-free instalments or to pay within 30 days.* You can learn more about Klarna’s payment options here.

*Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Terms &Conditions and late fees apply.

Every order (excluding set-only purchases) includes two complimentary samples of your choice, offering you the perfect opportunity to discover a new fragrance. In addition, we offer limited-edition sample sets, each containing five curated fragrances for you to explore from the comfort of your home. For a truly unique experience, you can now also create your very own custom sample set, tailored to your individual preferences and signature style.

The official Creed online boutique at www.creedfragrances.co.uk is only licensed to distribute The House of Creed’s products within the United Kingdom, Channel Islands, Isle of Man, Isle of Wight, and the Scilly Islands. As a result, only orders shipping to addresses within these regions can be fulfilled. Please note that we do not ship to the Republic of Ireland.

You will receive an email and/or a text message once your order has been shipped (so please ensure your contact details are correct upon checkout). For Next Day and Saturday deliveries, a one-hour delivery window will be provided. You can also visit our Contact Us Page where you will be able to use the “Track My Parcel” function for real-time order tracking information.

The official Creed online boutique at www.creedfragrances.co.uk delivers to addresses within the United Kingdom, including Great Britain, Northern Ireland, and the Channel Islands. Please note that we are unable to process orders to P.O. Box addresses.

Standard Delivery: Complimentary for orders of £50 or more, or £4.50 for orders under £50. Your order will be delivered within 2-5 working days, from the date your order is shipped. This may increase to 7 working days during peak trading times e.g. Christmas and promotional periods. Please allow up to 3 additional working days for personalised orders to be shipped.

Next Day Delivery: Complimentary for orders of £350 or more, or £6.50 for orders under £350. Available from Monday to Friday for orders placed before 1pm to UK mainland locations only, subject to availability. Please note that personalised orders take up to 3 working days to be processed by our warehouse, therefore, the earliest available Next Day Delivery slot for personalised orders may be up to 3 working days after the date of your order. 

Saturday Delivery: £11.50 for orders placed before 1pm on Friday to UK mainland locations only. Personalised orders are not eligible for Saturday Delivery.

Delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of The House of Creed.

Depending on the delivery method selected, if nobody is available to receive your parcel at the nominated address, the courier may attempt to leave it with a neighbour, schedule a redelivery for the next working day, or return it to your local depot for collection. You will receive an email or text message from the courier detailing where your parcel has been left. If you do not collect your parcel from your local depot or arrange a re delivery, it will be returned to our warehouse, and you will be refunded for the product you have not received. Please note, however, that any delivery costs will not be reimbursed.

We are sorry that you are experiencing issues with your promotional code at www.creedfragrances.co.uk. Several factors may be preventing it from working.

Firstly, please ensure your code was issued through an official channel of The House of Creed, either via the newsletter at news@uk.creedfragrance.com or by a Customer Service representative at customerservices@creedfragrances.co.uk. Promotional codes from other sources are likely unauthorized and may not be valid on our site.

Once you have confirmed your code’s authenticity, please ensure that it has not expired, that your order meets any minimum purchase requirements with eligible products, and that it is not combined with another offer.

If have you have validated all the above and are still experiencing difficulties, please contact the Customer Service team here who will be delighted to assist you further.

The House of Creed does not offer sales on its products online. From time to time, exclusive complimentary gifts may be offered to loyal customers with their purchase of full-priced items. If you see products from The House of Creed being advertised at a discounted or sale price, please be aware that these items may be counterfeit. To ensure the authenticity of your purchase, it is advisable to buy directly from www.creedfragrances.co.uk, Creed boutiques, or through official stockists.

We hope you are delighted with your purchase; however, if for any reason you are not completely satisfied or wish to cancel your order, you may return it for a refund within 30 days or dispatch, provided it remains unopened and in its original condition.

To initiate a return, please contact our Customer Service team, who will organise collection. Returns must be processed in this way as we cannot guarantee the secure handling of our products by unapproved couriers. Please note that the items remain your responsibility until they reach us. Once received, we will issue a refund, as long as the product meets our resale conditions.

We cannot accept returns of used, altered, or damaged items. Similarly, any promotional gifts or complimentary samples included in your order must also be returned to process a full refund. Please be advised that a £5.00 fee will apply for each unreturned sample. We can only assist with orders placed on our official Creed online boutique at www.creedfragrances.co.uk. Items purchased in-store or via an official stockist should be returned directly to the point of purchase.

If your order has been damaged during delivery or appears to be faulty, please contact our Customer Service team within 7 days of receiving
your order for assistance with initiating a return. Upon receipt, we will assess the product to determine, at our reasonable discretion, whether the damage or defect occurred during delivery.

Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service team, as so doing may affect any refund or replacement you may be entitled to.

Unfortunately, we are unable to offer a refund on any items that have been personalised or engraved. Orders for engraved products cannot be cancelled or changed once engraving work has commenced. Please ensure you check all spelling, grammar, punctuation and the use of upper- and lower-case letters when adding personalisation to your order as we will personalise exactly what is entered online and we cannot accept returns of products that have been personalised incorrectly based upon customer input errors. View our full terms and conditions on engraved items here.

During the online checkout process, you will have the opportunity to add a personalised gift message to your order. Please note that all orders, by default, exclude pricing information on the invoice, so that every gift arrives ready to present to a loved one. Additionally, all orders come with a complimentary canvas dust bag to protect your items while further enhancing the gifting experience. For a final flourish, gift wrap is available to select at checkout.

The House of Creed’s unique personalisation services allow you to add bespoke finishing touches to your hand-selected fragrance gifts.

For a gift as unique as they are, choose to customise their fragrance bottle with engraving, or pair it with a leather sleeve, elegantly embossed with their initials. These in-house personalisation services promise to transform an already-great gift into an even more cherished keepsake.

Learn more about these exclusive services here.

Yes, we offer a complimentary gift message service at checkout. Rest assured, when a gift message is selected, only a gift receipt – excluding pricing – will be included in your order. Please note, you may only add one gift message per order. If you are gifting multiple recipients, you will need to place separate orders to add different messages with each gift.

For information on corporate gifting, and applicable terms and conditions, please contact our Customer Service team on customerservices@creedfragrances.co.uk.

Gift items purchased online at www.creedfragrances.co.uk may be returned, however, refunds may only be processed to the original payment method. Please note, we do not offer store credit. To assist with your request, kindly have the original order reference available. Please refer to our returns policy for more information.

We understand how important it is to find the perfect gift, which is why we have created a variety of options to ease your decision. Our experts have crafted a guide on choosing the right fragrance for that someone special, which you can read here. For a truly unique gifting experience, our curated selection of sample sets and discovery sets invites your loved one to explore The House of Creed and find a new signature at their own leisure.

Yes, there are two distinct packaging options available to select at checkout. Our standard option is more discreet, shipped in fully recyclable, eco-friendly materials. Our alternative signature packaging option features luxurious branded boxes, designed specifically for the ultimate gifting experience with no additional wrapping necessary. Please note, if you are purchasing multiple gifts for different recipients, we recommend placing separate orders to ensure that each gift is beautifully presented in its own signature box.

Yes, you can select two complimentary samples with most orders placed online (excluding e-gift card and sample set-only orders). Additionally, we offer online exclusive limited-edition sample sets, giving you the chance to explore some of our most celebrated creations at your own pace.

Individual fragrance samples are not available for purchase through the official Creed online boutique. However, we invite you to visit your nearest location (see here) where you can experience testers of our distinctive fragrances. Here, expert consultants will be on hand to offer personalised advice and help you choose a fragrance that is uniquely yours.

We recommend sampling a fragrance before making a purchase. If you are new to The House of Creed, explore our curated sample sets, or even create your own using the Customisable Sample Set option. Each collection features five exquisite fragrances, which you can discover from the comfort of your own home, and at your own pace too. For online purchases, we include two complimentary samples of your choice with each order (excluding gift cards and sample set-only orders), allowing you to experience additional scents beyond the one you are buying. Finally, our experts have crafted a comprehensive guide to help you choose the perfect fragrance online, which you can peruse at your leisure here.

While we make every effort to fulfill your requests, there may be occasions when your chosen sample is out of stock. In such cases, our expert consultants at The House of Creed will hand-select a suitable alternative for you, thoughtfully chosen to complement the rest of your order.

The House of Creed offers a complimentary online engraving service on selected men’s and women’s perfumes. To personalise your fragrance, simply visit the product page, select your desired size and click “Add Engraving” before adding the item to your basket. You will then be prompted to enter the text you wish to engrave plus the font you would like to use. If the engraving option is not visible on the product page, this means it is not yet engravable.

The House of Creed offers a complimentary online embossing service across a selection of leather goods. To personalise your chosen item, simply visit the product page, and click “Add Personalisation” before adding the item to your basket. You will then be prompted to enter the initials you wish to have embossed.

We offer engraving on all 30ml, 50ml, 75ml, and 100ml fragrance bottles, with just a few exceptions. Below is a list of fragrances not yet available for engraving:
30ml exclusions: Love In White
50ml exclusions: Green Irish. Tweed, Millésime Impérial.
75ml exclusions: Absolu Aventus, Love In White, Love In Black, Les Royal Exclusives collection.
100ml exclusions: Green Irish Tweed, Millésime Impérial, Millésime 1849, Acqua Originale collection.

Please note, engraving is not available on bundles, splash bottles, or bath and body care items.

Additionally, while we offer embossing on 50ml, 75ml and 100ml leather sleeves, our leather sleeve and fragrance duos are not yet available for embossing.

Engraving: for 50ml, 75ml and 100ml bottles, you can add up to 30 characters (15 characters per line of text) while for 30ml bottles, you can add 15 characters (1 line of text only).
Embossing: you can add 1-3 characters (A-Z).

Engraving will be placed on the back of your chosen fragrance bottle, carefully etched into the glass using a precise laser machine for a clear and crisp impression. For bottles without a wrap-around label, the engraving will be centred on the back. Meanwhile, for bottles with labels, the engraving will sit slightly higher, nearer the neck of the bottle, just above the label.

Leather Sleeves: Your chosen initials will appear on the front of the sleeve.

Whilst we aim to turn around personalised items within 24 hours of placing your order, we ask that you allow up to 3 working days for your engraving to be processed by our warehouse as lead times can vary depending on demand. Once your personalisation is ready, your order will be shipped with express delivery, which is a fast tracked 1-2 day service.

At this moment in time, our personalisation machine can only process standard A-Z characters and 1-10 numbers. We cannot support emojis, accents or non-Latin alphabets e.g. Chinese or Arabic symbols. We apologise for any inconvenience this may cause.

We currently offer a simulator that shows you where the text will be positioned on your chosen product. Please be advised that this preview is not exact and may differ. Once you have added your engraving text, a preview will appear alongside your chosen product in the cart and at checkout. Please ensure that everything is spelt correctly before checking out. Unfortunately, we do not currently offer a simulator that shows you exactly where the text will be positioned on the bottle, but please be advised that personalisation will show on the back of the bottle, or the front of your leather good.

Discover your perfect fragrance by venturing into a Creed boutique near you (see all locations here), where our in-store experts will guide you through our exquisite collection. Alternatively, explore our range of limited-edition sample sets online, each carefully curated with five beloved fragrances that are sure to captivate you. For a truly bespoke experience, create your own customised sample set, selecting three fragrances that intrigue you most.

All products from The House of Creed are made in France. Our fragrances, more specifically, are created in a small artisanal factory near Fontainebleau, and follow a labour intensive process, driven by artistry and perfection. They are weighed, mixed, and macerated, mostly by hand, and are crafted with ‘Millésime quality’ combining exceptional ingredients.

The House of Creed is known for the sourcing of its exquisite natural raw ingredients from around the world. It has always worked with exceptional raw ingredients, some of which come from remote parts of the world, grown by small communities that rely on the cultivation of healthy plants to produce the most intense fragrance extracts. These high-quality sustainably produced natural oils are key to our production philosophy, resulting in subtle scent variation with each vintage, nuancing with each season.

The House of Creed’s products are still crafted primarily by hand in a small, family-run factory in France, where meticulous artisanal processes may take slightly longer than larger-scale production. This commitment to quality means that we may occasionally experience delays in restocking. While we are unable to predict exact restock dates, you can opt to be notified as soon as your desired product returns by clicking “Email when available” on the product page. Alternatively, you can subscribe to our newsletter for updates on product availability, or you can email us at customerservices@creedfragrances.co.uk to be notified when an item is back in stock.

We recommend storing your bottle in a cool, dark location, such as a wardrobe or drawer, away from direct light and heat to protect it from fluctuations in temperature. Maintaining a stable, shaded environment will ensure you can enjoy your fragrance at its peak for up to 2-3 years once opened. For sealed bottles, correct storage also supports its longevity and natural maceration process, allowing the accents within the fragrance to mature exquisitely over time.

When stored correctly and with the utmost care, The House of Creed’s creations can be enjoyed for many years, meaning you can savour the extraordinary olfactive experience at your own pace. Indeed, due to the exquisite composition of each creation, over time, a process of natural maceration ensues as oils blend and settle. This can reveal unique nuances within the fragrance that were not originally apparent, but that enhance its richness, depth and overall complexity.

There are certain ways that you can prolong the wear of your fragrance, though these can vary from person to person. Firstly, ensure your skin is well moisturised, as hydrated skin better retains fragrance. Indeed, The House of Creed’s range of body oils is ideal for this, particularly when using the matching scent. Similarly, seasonal changes can impact the longevity of your fragrance. In colder months, exposure to heating can cause skin to be drier, meaning it may not retain fragrance so well. Conversely, in warmer weather, natural oils released during perspiration may cause fragrance to fade more quickly. A helpful trick is to spray fragrance onto clothing as well as the skin to ensure it lingers for longer. Similarly, applying fragrance to pulse points, where your skin is warmer, such as the neck, behind the ears, wrists, inside the elbows and behind the knees, can give your fragrance a longer-lasting effect. Finally, storing your fragrance bottle correctly, in a cool, dark place away from direct sunlight, is key to preserving its richness over time.

If your Creed fragrance has changed colour it could be due to a number of factors: storage, expiration, concentration.
Storage: We recommend storage of a fragrance bottle away from light and air, to ensure it is not affected by changes in temperature.
Expiration: When stored correctly, you can enjoy your fragrance at its peak for up to 2-3 years once opened. If it exceeds this time the colour could start to change.
Concentration: A high concentration of natural ingredients could affect the change in colour.

Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is not stored.

Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.